Join Ferns N Petals for a Customer Support Internship in Gurgaon!

Are you ready to embark on an enriching Ferns N Petals Internship in Gurgaon, in the domain of customer support? Look no further! Ferns N Petals (FNP), a pioneering brand in the flowers and gifts industry, invites you to join their Customer Support Internship in Gurgaon. Become a part of FNP’s journey, which has revolutionized the gifting culture in India and contributed significantly to local economies. Read on to learn more about this exciting internship opportunity.

About Ferns N Petals

Ferns N Petals, a brand synonymous with flowers and gifts, has achieved remarkable milestones in the marketplace, driven by innovation and a commitment to customer delight. The journey of FNP, much like the blossoming flowers that form the core of its business, has been an organic one. It all began with a single store in Delhi in 1994, founded by the enterprising Mr. Vikaas Gutgutia. Since then, FNP has redefined the art of gifting in the country, with an unwavering focus on delivering exclusivity to its customers. Presently, FNP leads the floral and gifting industry with 386 outlets spread across 120 cities in India.

Adding to its success, Ferns and Petals recently received a significant investment of Rs 200 crore (USD 27 million) from Lighthouse India Fund. This infusion of funds will be utilized to improve systems and technology, further enhancing the customer experience for all gifting occasions.

Internship Details

As a Customer Support Intern at Ferns N Petals, you will be an integral part of the organization, responsible for providing top-notch customer solutions. Your day-to-day activities will include:

  • Engaging in a Blended Process to handle customer inquiries.
  • Resolving customer issues in a timely manner following Standard Operating Procedures (SOPs).
  • Working from the office with a 6-day workweek and one rotational week off.
  • Adhering to shift hours of 9 hours, including a 1-hour break.
PositionCustomer Support
Company NameFerns N Petals
LocationGurgaon
Start Date3 August 2023
Duration1 Month
Stipend₹17,000/month
Apply By6 August 2023

Responsibilities

  • Handle customer inquiries through various channels, including phone calls, emails, and chat interactions.
  • Provide prompt and effective solutions to customer concerns with empathy and patience.
  • Follow Standard Operating Procedures (SOPs) for timely issue resolution.
  • Work from the office with a 6-day workweek and one rotational week off.
  • Adhere to assigned shift hours, totaling 9 hours with a 1-hour break.

Required Skills

To excel in this role, you should possess the following skills:

  • Proficiency in spoken and written English.

Who Can Apply

This internship opportunity is open to candidates who meet the following criteria:

  • Available for full-time (in-office) internship.
  • Can start the internship between 3rd Aug ’23 and 31st Aug ’23.
  • Available for a duration of 1 month.
  • Possess relevant skills and interests.

Women looking to start or restart their careers are strongly encouraged to apply.

Perks

In addition to gaining valuable experience and contributing to an esteemed brand, you will enjoy the following perks:

  • Internship completion certificate.
  • Flexible work hours.
  • Informal dress code.

Apply Now

If you are ready to be a part of an exciting journey in customer support with Ferns N Petals, click the link below to apply for the Customer Support Internship in Gurgaon:

Apply Now

Don’t miss out on this opportunity to kick-start your career with one of the leading names in the floral and gifting industry. Apply today and be a part of FNP’s commitment to delivering smiles and creating extraordinary experiences for customers.

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